Conversation between Nurse Lee and Antoine:
NURSE LEE: Hi, Antoine. This is Nurse Lee calling from Dr. Rodgers’ office.
ANTOINE: Oh, hi.
NURSE LEE: Last time you were here Dr. Rodgers gave you a referral to speak with his colleague, Dr. Eber. We just wanted to check in and see if you’ve been able to make an appointment with her yet.
ANTOINE: Uh, yeah, yeah, I did. I’m seeing her next week, actually. Next Tuesday.
NURSE LEE: That’s great. Then we’ll see you when you come back for your follow-up appointment. And how’s your back doing? Did you get a chance to make an appointment with the orthopedist, as well?
ANTOINE: I have an appointment with that doctor next week, too, so... Thanks so much for asking. And, uh, I’ll see you after. Thanks for calling. Conversation between Dr. Rodgers and Judith:
DR. RODGERS: So, Judith, how has the physical therapy been going?
JUDITH: Good. I’ve been able to go several times, and they’ve showed me some exercises that have been helping.
DR. RODGERS: Oh, I’m so glad to hear that. And, the last time you were here we talked about you seeing a mental health colleague of mine, Dr. Eber. How’s that been working out?
JUDITH: Oh, well, I haven’t had a chance to get there yet, but I’m planning to do that soon.
DR. EBER: If you don’t ask how psychotherapy or medication is going, and patients don’t volunteer the information, you may never know if they’re following through on their treatment plans. In Judith’s case, Dr. Rodgers can use this opportunity to discuss in more detail the barriers that are preventing her from making the appointment.
DR. RODGERS: And, of course, Dr. Eber and I will consult with each other as we both treat Antoine and Judith.