PIC 5: A banner across the screen reads, “Techniques when speaking with leadership:”
PIC 6: A box labeled “’I’ Statements” contains several examples, reading:
JOSEPH: Next, ask open-ended questions to learn about what you or your organization can do differently.
PIC 7: A banner across the screen reads, “Techniques when speaking with leadership: Open-Ended Questions.”
JOSEPH: Open-ended questions create space for a thoughtful response. They could look like:
PIC 8: A box labeled “Open-Ended Questions” contains several examples, reading:
JOSEPH: They show you’re interested in listening and collaborating with leadership, not just venting.
Avoid questions that pressure the person or imply blame or judgment.
PIC 9: A box labeled “Avoid Asking Questions Starting With” contains several examples, reading:
JOSEPH: And finally, ask what follow-up steps you can expect, and how you can stay informed of the progress.
PIC 10: A box labeled “Follow-up Questions” reads:
JOSEPH: You don’t need to push for more than they can promise during this conversation. If leadership understands your concerns, that’s a win. Even if it’s difficult for them to hear, or their reaction isn’t what you expect, they may still take it seriously and take next steps.
If you don’t think your concerns are received productively, you can consider involving your organization’s ethics board, or an external resource, like a professional association.
You’ll have a chance to practice bringing your concerns to leadership in the next conversation. As Rashad, you’ll speak to his section head, Marsha. State your concerns and the impact on patients, ask what can be done, and how you can stay informed.
PIC 11: Four bullet points appear under the title “Goals when speaking with leadership”.
The first two bullet points are bracketed under the word “Values”, and read
The second two bullet points read
PIC 12: Several sections appear under the header Talk with Marsha, and read,
Scenario: After speaking with the team about staffing problems and effects on care, Rashad asked Marsha if she had a few minutes. They stepped into an empty admin room.
Goals
Techniques